RETURNS and REFUNDS
- Cancellations and/or corrections must be in writing and subject to cost up to cancellation.
- No returns 60 days after shipment
- Return authorization number ( RMA# )must be obtained from Kineticpromos in writing prior to return of merchandise for any reason. Our Receiving Department can not accept return shipments without an RMA.
- Once blank items are decorated, no returns will be accepted.
- Any returned boxes with RMA will be inspected and verified as the correct product ordered and for correct quantity returned. before decorating.
- Non decorated product returns will have a 20% restocking fee or $20.00, whichever is greater.
- No returns accepted 30 days after shipment.