RETURNS and REFUNDS

  • Cancellations and/or corrections must be in writing and subject to cost up to cancellation.
  • No returns 60 days after shipment
  • Return authorization number ( RMA# )must be obtained from Kineticpromos in writing prior to return of merchandise for any reason.  Our Receiving Department can not accept return shipments without an RMA.
  • Once blank items are decorated, no returns will be accepted.
  • Any returned boxes with RMA will be inspected and verified as the correct product ordered and for correct quantity returned. before decorating.
  • Non decorated product returns will have a 20% restocking fee or $20.00, whichever is greater.
  • No returns accepted 30 days after shipment.